Shipping policy

Last Updated: August 10, 2026

1. Shipping in Short

We ship within the United States only, and every order is dispatched from within the United States. Orders are processed within 1 to 3 business days, with a daily cut-off of 2:00 PM PT (Pacific Time). Standard delivery then takes 3 to 7 business days, and express delivery takes 1 to 3 business days.

Shipping is calculated at checkout for both standard and express, based on your location and order size, and standard shipping is free on orders of $100.00 USD or more. We ship with USPS and UPS, tracking is provided on every single order, and all prices and charges are in United States Dollars (USD).

2. Where We Ship

Leidi & Co. currently ships within the United States only.

We do not offer international shipping at this time. Every order is dispatched from our fulfillment location in the United States.

If we open up international delivery in the future, this page will be updated first, and you will always see the full delivery cost before you pay.

3. Shipping Restrictions

To keep deliveries reliable, we are unable to ship to the following at this time:

  • P.O. Boxes
  • Freight forwarding addresses
  • Addresses outside the United States
  • APO, FPO, and DPO military addresses

If you place an order with an address that falls into one of these categories, our Customer Care team will contact you to arrange an alternative delivery address. If a suitable address cannot be provided, we will cancel the order and refund you in full. You will never be charged for an order we cannot deliver.

There are no product-specific shipping restrictions on our range.

4. Order Processing Time

Orders are processed within 1 to 3 business days after the order is placed and payment is confirmed.

  • Business days are Monday through Friday.
  • Weekends and public holidays observed in the United States are not counted as business days.
  • Processing time is separate from shipping transit time. Your total wait is processing time plus delivery time.

5. Order Cut-Off Time

  • Orders placed before 2:00 PM PT (Pacific Time) are typically processed the same business day.
  • Orders placed after 2:00 PM PT begin processing the next business day.
  • Orders placed on a weekend or public holiday begin processing on the next business day.

6. Delivery Timeframes

Standard Shipping takes 3 to 7 business days within the United States.

Express Shipping takes 1 to 3 business days within the United States, subject to your destination and carrier availability.

International Shipping is not offered at this time.

Delivery estimates begin from the day your order leaves us, not the day you place it. These timeframes are estimates provided by our carriers rather than guarantees, and they can be affected by circumstances outside our control.

7. Shipping Charges

We believe in showing you the full cost up front, always.

  • Standard shipping is calculated at checkout based on your delivery location and order size. You will see the exact amount before you pay.
  • Express shipping is calculated at checkout in the same way.
  • Free standard shipping is applied automatically on orders of $100.00 USD or more.
  • For orders below $100.00 USD, standard shipping is calculated at checkout based on your location and order size.

No shipping charge is ever added after checkout. The total shown on the checkout page is the total charged to your payment method. There are no handling fees, packaging fees, fuel surcharges or administrative fees of any kind.

8. Free Shipping Threshold

Free standard shipping applies to orders of $100.00 USD or more, shipped within the United States.

  • The threshold is calculated on your order value after any discounts have been applied and before sales tax is added.
  • If you later return part of an order and the remaining value falls below $100.00 USD, we will not claw back the shipping cost we originally absorbed. Your refund stands as calculated.
  • Free shipping applies to standard delivery only. If you upgrade to express, the express rate shown at checkout applies.

9. Sales Tax

Product prices displayed on our website do not include sales tax.

Applicable sales tax is calculated and displayed at checkout based on your delivery address and the requirements of your state and local jurisdiction. You will see the exact tax amount itemized before you confirm your order.

10. Customs Duties and Import Charges

Because Leidi & Co. ships within the United States only, no customs duties, import taxes, or brokerage fees apply to any order placed on our website.

If international shipping becomes available in the future, any duties, taxes or import charges would be the responsibility of the customer, and this policy would be updated to say so clearly before any international order could be placed.

11. Shipping Carriers

We ship with USPS and UPS. The carrier assigned to your order depends on your delivery address, the shipping method you select, and the size of your package.

12. Order Tracking

Yes, every single order is tracked.

Tracking information is automatically emailed to you as soon as your order has been processed and shipped. Your shipping confirmation email contains your tracking number along with a link to follow your package.

If you have not received a shipping confirmation email within the stated processing window, please check your spam and promotions folders first. If it is not there, email us, and we will resend it straight away.

13. Changing Your Delivery Address

Yes, you can change your delivery address, as long as your order has not shipped yet.

To request a change, email our Customer Care team as soon as possible with your order number and the corrected address. We will do everything we can to update it. Once an order has been handed to the carrier, we are no longer able to make changes.

Please double-check your address at checkout. An incorrect or incomplete address is the single most common cause of delivery problems, and it is the one thing we cannot fix once the parcel is gone.

14. Delays Outside Our Control

Delivery timelines can be affected by circumstances that are genuinely outside our hands, including:

  • Public holidays and peak sales periods
  • Severe weather events
  • Carrier network disruptions, delays, or capacity issues
  • Incorrect or incomplete delivery addresses
  • Other unforeseen events

We will keep you informed wherever we can. Please note that these delays are not grounds for a refund of shipping charges, though we will always help you chase the parcel.

15. If Your Shipment Is Delayed

We know how exciting it is to receive something special for you and your little companion, and we understand how disappointing delays can be.

If your shipment is delayed, please do not hesitate to reach out to our Customer Care team at hello@leidiandco.com with your order number. We will work closely with the shipping carrier to provide updates and help resolve the issue as quickly as possible.

While delays caused by weather, carrier disruptions, holidays, or other unforeseen circumstances are outside of our control, we will always do our best to support you every step of the way.

16. If Your Shipment Is Lost

If your package appears to be lost in transit, please contact our Customer Care team as soon as possible with your order number.

Here is exactly what happens next:

  1. We open a formal investigation with the shipping carrier on your behalf.
  2. Carrier investigations typically take several business days to conclude. We will keep you updated throughout.
  3. If the package is confirmed lost, we will make it right by offering an appropriate resolution such as a replacement or a full refund, based on the circumstances of your order.

You will not be left out of pocket for a parcel that never arrived.

17. If Your Shipment Arrives Damaged

We are so sorry if your order arrives damaged. Let us fix it.

Please contact our Customer Care team within 7 days of delivery and include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the damaged item
  • Clear photographs of the original packaging, including the shipping label

Once we have these details, we will review the issue and work with you on the best available resolution, such as a replacement or a refund. Where the damage is confirmed as our responsibility or the carrier’s, you will not pay for return shipping, and you will not pay for the replacement.

18. If Your Shipment Is Returned to Sender or Cannot Be Delivered

If a package comes back to Leidi & Co. because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or another delivery issue, our Customer Care team will contact you as soon as we receive it.

  • We will happily arrange reshipment once your shipping details are confirmed.
  • Additional shipping charges may apply if the return was caused by an incorrect address or by circumstances outside of Leidi & Co.’s control. We will always tell you the amount before charging anything.
  • If the carrier returns the package because of an error on our part, we will make it right at no additional cost to you.

19. If Part of Your Order Is Missing

If part of your order is missing, please contact our Customer Care team within 7 days of delivery. Include your order number and let us know which item or items are missing.

We will investigate as quickly as we can and make every effort to ensure you receive the complete Leidi & Co. experience you paid for.

20. Order Cancellations and Modifications

You can cancel or modify your order within 12 hours of purchase, or before the order has been processed or shipped, whichever comes first. There is no cancellation fee.

Full details are set out in our Return & Refund Policy and our Terms of Service.

21. Our Shipping Promise

  • The shipping cost you see at checkout is the shipping cost you pay.
  • Every order is tracked, with no exceptions.
  • If your parcel is lost, damaged, or never turns up, we will resolve it.
  • If we get it wrong, we cover the cost of putting it right.

22. Questions About Your Delivery

Please get in touch. We would always rather hear from you than have you wondering where your order is.

Leidi & Co., LLC
Email: hello@leidiandco.com
Phone: +1 (310) 966-0059
Support Hours: Monday to Friday, 09:00 AM to 05:00 PM (Pacific Time / PT)
Response Time: Within 24-48 hours